Office and Web Policies

Direct Billing

Many insurance companies provide coverage for treatment. Due to the Health Profession’s Personal Privacy Act we are unable to access any specific information from your extended health insurance company regarding your coverage. Your policy is between you, the subscriber, and your insurer. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations.

In some cases, we can extend you the option of direct billing (also called assignment) for your convenience. However, a valid credit card must be on file and your insurance company must accept this service. The insurers that we can direct bill to are as follows: Blue Cross, Cowan, Desjardins Insurance, First Canadian, Great-West Life, Green Shield, Industrial Alliance, Johnson Inc., Johnston Group Inc., Manulife Financial, Maximum Benefit, SSQ Financial Group, and Sunlife Financial.

Motor Vehicle Accident Care

Whiplash injury, sprains and strains from a motor vehicle accident can result in pain, soft tissue damage and spinal dysfunction. If left untreated, early joint degeneration can occur. We offer a wide range of therapies, all conveniently provided by our therapists in one of our two locations (Oakville and Milton).

Provide us with the particulars of your auto insurer and as a registered preferred provider, we are able to bill them directly for your treatment. Therapy covered by your insurer include chiropractic, therapeutic laser, active release technique, Graston therapy, and therapeutic massage.

Missed Appointments

We value your time, and we ask that you value ours. Your appointment is a designated time that the doctor has reserved for you. Due to a continuous high demand for appointment during prime times, we require a minimum of 12 hours notice per appointment should you need to reschedule or cancel your appointment. If insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve future appointments.

Although our on-line scheduling will send you an e-mail confirmation the day prior to your appointment, it is ultimately your responsibility to ensure that you attend your appointment on-time, unless other arrangements have been made in advance with our office.

Web Policy

This privacy policy discloses the privacy practices for Oakville Injury and Pain Relief. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If there are any questions regarding this privacy policy, you may contact us by clicking on the footer of this page.